Service quality and customer satisfaction in banks : a review
Year of publication: |
2010
|
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Authors: | Singh, Fulbag ; Kaur, Davinder |
Published in: |
Praj̄nȧn : journal of social and management sciences. - Pune : National Institute of Bank Management, ISSN 0970-8448, ZDB-ID 190581-8. - Vol. 39.2010/11, 2, p. 109-126
|
Subject: | Bankgeschäft | Banking services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Bibliometrie | Bibliometrics | Welt | World |
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