Service quality assessment: a comparison of Turkish and German bank customers
Year of publication: |
2007
|
---|---|
Authors: | Yavas, Ugur ; Benkenstein, Martin |
Published in: |
Cross Cultural Management: An International Journal. - Emerald Group Publishing Limited, ISSN 1758-6089, ZDB-ID 2047291-2. - Vol. 14.2007, 2, p. 161-168
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer services quality | Banking | Turkey | Germany |
-
Kincaid, Clark, (2010)
-
A paradox of service quality in Turkey
Kara, Ahmet, (2005)
-
The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market
Aydin, Serkan, (2005)
- More ...
-
Satisfaction with Optometric Services in Germany
Yavas, Ugur, (2006)
-
Service provider‐customer similarities and disparities
Yavas, Ugur, (2008)
-
Relationships between service quality and behavioral outcomes
Yavas, Ugur, (2004)
- More ...