Service quality implementation : problems and solutions
Year of publication: |
2010
|
---|---|
Authors: | Sharabi, Moshe ; Davidow, Moshe |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 2.2010, 2, p. 189-205
|
Subject: | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Kosten | Costs |
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