Service quality in China’s hotel industry: a perspective from tourists and hotel managers
Year of publication: |
2000
|
---|---|
Authors: | Tsang, Nelson ; Qu, Hailin |
Published in: |
International Journal of Contemporary Hospitality Management. - MCB UP Ltd, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 12.2000, 5, p. 316-326
|
Publisher: |
MCB UP Ltd |
Subject: | Service quality | China | Hotels | Customer satisfaction | Consumer behaviour |
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