Service quality in local government and its effect on citizen satisfaction: The case of the Division of Transportation and Communications of the Regional Unit of Kavala in the region of Eastern Macedonia and Thrace, Greece
Year of publication: |
2018
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Authors: | Karagianni, Thomai ; Theriou, Georgios |
Published in: |
International Journal of Business and Economic Sciences Applied Research (IJBESAR). - Kavala : Eastern Macedonia and Thrace Institute of Technology, ISSN 2408-0101. - Vol. 11.2018, 2, p. 7-16
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Publisher: |
Kavala : Eastern Macedonia and Thrace Institute of Technology |
Subject: | Local Government | Public Services | Service Quality | Customer Satisfaction | Citizen Satisfaction | SERVQUAL method |
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