Service quality management in residential and nursing care homes
Year of publication: |
1995
|
---|---|
Authors: | Huda, Fahmia |
Published in: |
The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 7.1995, 6, p. 43-51
|
Publisher: |
MCB UP Ltd |
Subject: | Customer service | Nursing homes | Older people | Service quality | Total quality management | User satisfaction |
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