Service quality of micro-finance institutions in district MANSEHRA : an investigation of customer satisfaction
Year of publication: |
2020
|
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Authors: | Ali, Sher ; Khalid, Uzhair ; Bilal, Hazrat |
Published in: |
Journal of economic cooperation & development. - Ankara, ISSN 1308-7800, ZDB-ID 2480638-9. - Vol. 41.2020, 1, p. 61-88
|
Subject: | Micro finance | service quality | tangibility | reliability | responsiveness | empathy | assurance and customer satisfaction | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Mikrofinanzierung | Microfinance |
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