Service quality orientation: an approach to diffusing mindfulness in SMEs
Year of publication: |
2012
|
---|---|
Authors: | Owusu‐Frimpong, Nana ; Nwankwo, Sonny |
Other Persons: | Oly Ndubisi, Nelson (ed.) |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 29.2012, 6, p. 681-698
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Ghana | Small to medium‐sized enterprises | Customer services quality | Service‐mindful orientation | Mindfulness | Service quality | Quality management |
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