Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units
Year of publication: |
2010
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Authors: | Gracia, Esther ; Cifre, Eva ; Grau, Rosa |
Published in: |
Group & organization management : an international journal. - Newbury Park, Calif. [u.a.] : Sage Publ, ISSN 1059-6011, ZDB-ID 11095271. - Vol. 35.2010, 3, p. 276-299
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Saved in:
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