Service with a Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms
Year of publication: |
2006
|
---|---|
Authors: | Barger, Patricia B. ; Grandey, Alicia A. |
Published in: |
Academy of Management journal : AMJ. - Briarcliff Manor, NJ : Academy of Management, ISSN 0001-4273, ZDB-ID 2218598. - Vol. 49.2006, 6, p. 1229-1238
|
Saved in:
Saved in favorites
Similar items by person
-
The suppression of negative emotions in elder care
Gillespie, Jennifer Z., (2011)
-
The suppression of negative emotions in elder care
Gillespie, Jennifer Z., (2011)
-
The suppression of negative emotions in elder care
Gillespie, Jennifer Z., (2011)
- More ...