Services quality dimensions of Internet retailing: an exploratory analysis
Year of publication: |
2003
|
---|---|
Authors: | Yang, Zhilin ; Peterson, Robin T. ; Cai, Shaohan |
Published in: |
Journal of Services Marketing. - MCB UP Ltd, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 17.2003, 7, p. 685-700
|
Publisher: |
MCB UP Ltd |
Subject: | Services | Quality | Electronic commerce | Customer satisfaction | Internet | Retailing |
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