SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
A. Parasuraman ; Valarie A. Zeithaml ; Leonard L. Berry
| Year of publication: |
1988
|
|---|---|
| Authors: | Parasuraman, A. |
| Other Persons: | Zeithaml, Valarie A. (contributor) ; Berry, Leonard L. (contributor) |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 64.1988, 1, p. 12-37
|
| Subject: | Dienstleistung | Services | Produktqualität | Product quality | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001056853