Setting business objectives and measuring performance
Western companies tend to over focus on profitability as a measure of performance. Exceptional success on one such measure of performance invariably creates organisational instability because it implies minimising expectations. Peter Doyle introduces the notion of a tolerance zone whereby the firm matches the minimum expectations of all its key stakeholders. The task of management is to broaden this tolerance zone through creating a long-term mutuality of interest between potentially disparate stakeholder interests.
Year of publication: |
1994
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Authors: | Doyle, Peter |
Published in: |
European Management Journal. - Elsevier, ISSN 0263-2373. - Vol. 12.1994, 2, p. 123-132
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Publisher: |
Elsevier |
Saved in:
Online Resource
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