A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Year of publication: |
2022
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Authors: | Chuah, Stephanie Hui-wen ; Eugene Cheng-xi Aw ; Cheng, Cheng-Feng |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 31.2022, 1, p. 49-76
|
Subject: | COVID-19 | customer perceived value | mysophobia | physical distancing | service robots | willingness to pay more | Zahlungsbereitschaftsanalyse | Willingness to pay | Coronavirus | Kundenwert | Customer value | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Äthiopien | Ethiopia | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Kundenzufriedenheit | Customer satisfaction |
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