Solve employee problems before they start : resolving conflict in the real world

Scott Warrick, JD, MLHR, CEQC, SHRM-SCP

Introduction -- Why emotional intelligence? -- Neurology of emotional intelligence -- The godfather effect -- What are verbal jeet "kill strikes"? -- The three styles of communication: retreaters, attackers & honest communicators -- Kill strike #1 = EPR: empathic listening -- Kill strike #2 = EPR: parroting -- Kill strike #3 = EPR: "rewards" -- The verbal jeet coaching process.

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Year of publication:	[2019]
Authors:	Warrick, Scott
Publisher:	[2019]: Alexandria, VA : Society for Human Resource Management
Subject:	Konfliktregelung \| Dispute settlement \| Intelligenz \| Intelligence \| Kommunikation \| Communication \| Coaching \| Erfolgsfaktor \| Success factor
Description of contents:	Table of Contents [gbv.de]

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Extent:	xii, 213 Seiten Illustrationen
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references and index
ISBN:	978-1-58644-629-1 ; 978-1-58644-630-7
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012015994