Some potential issues of service quality reporting for airlines
Year of publication: |
2006
|
---|---|
Authors: | Sim, Khim Ling ; Koh, Hian Chye ; Shetty, Shekar |
Published in: |
Journal of Air Transport Management. - Elsevier, ISSN 0969-6997. - Vol. 12.2006, 6, p. 293-299
|
Publisher: |
Elsevier |
Subject: | Performance | Mishandled baggage | Complaints | Aircraft productivity |
-
Residential mobile phone users complaints' in Spain
PĂ©rez-Amaral, Teodosio, (2013)
-
Complainers versus non-complainers retaliatory responses towards service dissatisfactions
Phau, Ian, (2008)
-
A study of Australian company responses to email complaints
Neale, Larry, (2002)
- More ...
-
Sim, Khim Ling, (2010)
-
Relationships among ISO 9001, competitive dimensions and profitability
Han, S. Bruce, (2012)
-
Lean production systems : resistance, success and plateauing
Sim, Khim Ling, (2012)
- More ...