Spatially dispersed employee recovery: An airline case study
Year of publication: |
2014
|
---|---|
Authors: | Hvass, Kristian A. ; Torfadóttir, Embla |
Published in: |
Journal of Air Transport Management. - Elsevier, ISSN 0969-6997. - Vol. 34.2014, C, p. 65-69
|
Publisher: |
Elsevier |
Subject: | Service recovery | Service failure | MCSQ | Employee recovery | Low-cost carriers | Spatially dispersed employees |
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