Stochastic service life cycle analysis using customer reviews
Juram Kim and Changyong Lee
| Year of publication: |
March-April 2017
|
|---|---|
| Authors: | Kim, Juram ; Lee, Changyong |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 37.2017, 5/6, p. 296-316
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| Subject: | Service lifecycles | stochastic analysis | Markov model | customer reviews | post-launch strategies | Markov-Kette | Markov chain | Stochastischer Prozess | Stochastic process | Lebenszyklus | Life cycle | Produktlebenszyklus | Product life cycle | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Services | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2017.1316379 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011741105