Survival Guide for Working with Humans : Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People

Intro -- Contents -- Acknowledgments -- Introduction -- 1 When Sweet Revenge Isn't So Sweet -- 2 Watch Out for the Eggshells -- 3 Don't Fight Find Out -- 4 When to Turn Down the Volume, or Find Someone Else to Do It -- 5 When a Problem Spirals Out of Control -- 6 Prepare for the Worst Case Scenario -- 7 When Nothing Is the Best Solution -- 8 Keep It Clear Clear Clear -- 9 Choosing Your Battles -- 10 Watch Out for Confidences -- 11 When You're Not in the Family -- 12 Dealing with Unearned Praise -- 13 The Blame Game -- 14 Besting the Betrayer -- 15 Don't Let Them Ethics You -- 16 When Somebody Wants to Change the Rules -- 17 When There's a Betrayer in the Group -- 18 Finders Keepers Or Not -- 19 Fraud Happens -- 20 The Great Communicator Not -- 21 Learning to Let Em Go The Demanding Client -- 22 The Give and Take Paradox -- 23 When Nothing Seems to Work It's Time to Go Legal -- 24 Passing the Responsibility Buck -- 25 Get Out While You Can -- 26 When Help Turns into Help Get Me Out of This -- 27 Beating the Recommendation Game -- 28 Knowing When to Back Off: Don't Push a Negotiation Too Far -- 29 What to Do When Everything Seems to Be Going Wrong -- 30 When to Keep Your Cards to Yourself -- 31 Watch Out for Warning Signs -- 32 Don't Resign Yourself Redesign Yourself -- 33 Be a Problem Solver Theirs Not Yours -- 34 Dealing with the Boss from Hell -- 35 Mastering Your Survival Skills -- 36 What's Your Survival Quotient A Self Assessment Quiz -- Index.