Task‐Relationship‐Self: A Framework for Understanding Service Encounter Behaviors
Year of publication: |
2013
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Authors: | Bradley, Graham L. ; Sparks, Beverley A. ; Zapf, Dieter ; McColl‐Kennedy, Janet R. ; Jimmieson, Nerina L. |
Published in: |
Psychology & marketing. - New York, NY : Wiley, ISSN 0742-6046, ZDB-ID 2269338. - Vol. 30.2013, 6, p. 512-528
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