Telephone call centers: tutorial, review, and research prospects
Year of publication: |
2003
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Authors: | Gans, Noah ; Koole, Ger ; Mandelbaum, Avishai |
Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Inst., ISSN 1523-4614, ZDB-ID 20210152. - Vol. 5.2003, 2, p. 79-141
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Saved in:
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