The antecedents of re-purchase intentions: the service quality perspective
Year of publication: |
2013
|
---|---|
Authors: | Perrone, Anthony ; Wong, Ho Yin |
Published in: |
International Journal of Services, Economics and Management. - Inderscience Enterprises Ltd, ISSN 1753-0822. - Vol. 5.2013, 3, p. 203-221
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | services management | customer service | service quality | servicescape | re-purchase intentions | service performance | post purchase perceptions | structural equation modelling | SEM | customer relationship |
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