The attribution of service failures : effects on consumer satisfaction
Year of publication: |
2009
|
---|---|
Authors: | Iglesias, Victor |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 1/2, p. 127-141
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Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Spanien | Spain |
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