The changing role of the health care customer: review, synthesis and research agenda
Year of publication: |
2017
|
---|---|
Authors: | McColl-Kennedy, Janet R. ; Snyder, Hannah ; Elg, Mattias ; Witell, Lars ; Helkkula, Anu ; Hogan, Suellen J. ; Anderson, Laurel |
Published in: |
Journal of Service Management. - Emerald Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 28.2017, 1, p. 2-33
|
Publisher: |
Emerald Publishing Limited |
Subject: | Value co-creation | Customer | Health care | Co-creation | Practices | Role |
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