The customer concept in welfare administration: front‐line views in Jobcentre Plus
Year of publication: |
2006
|
---|---|
Authors: | Rosenthal, Patrice ; Peccei, Riccardo |
Published in: |
International Journal of Public Sector Management. - Emerald Group Publishing Limited, ISSN 1758-6666, ZDB-ID 2032073-5. - Vol. 19.2006, 1, p. 67-78
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customers | Public sector organizations | Organizational change | Employee attitudes |
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