The Delphi Method for Selection of KM Strategies Based on the Level of KM Maturity : A Case of OICO, Iran

Knowledge Management (KM) maturity is a phase of an organization's capabilities that impacts KM processes by means of its diversified aspects. According to its status quo, each organization is positioned at a certain level of maturity. Accordingly, the present paper intends to select and prioritize KM strategies as proportionate with an organization's level of KM maturity. For this, the author has developed a questionnaire based on the opinions of the experts acquainted with KM and KM strategies in Delphi panel. The paper studies the case of Oil Industries' Commissioning and Operation Company (OICO), Iran. According to the experts' opinions in OICO, the paradigm for suggestion of strategies was elucidated based on the KM's level of maturity. An approach was proposed for selection of suitable KM strategies based on Hansen et al. (1999) KM strategy as per maturity level of the organization's KM in OICO. Different criteria of Hansen KM strategy were suggested for each level independently in the Delphi panel. The present paper is one of the leading studies carried out in the purview of development of KM strategies according to different organizations' level of maturity. The results might be employed as guidelines by different organizations, KM practitioners and academicians