The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support : Evidence from the Banking Industry of Vietnam
The objective of this study is to investigate the impact of emotional intelligence on turnover intention, noting the mediating roles of work-family conflict and job burnout as well as the moderating effect of perceived organizational support. Survey data collected from 722 employees at banks in Vietnam was analyzed to provide evidence. Results from the partial least squares structural equation modeling (PLS-SEM) using the SmartPLS 3.0 program indicated that there was a negative effect of emotional intelligence on employees' turnover intention; this was mediated partially through work-family conflict and job burnout. Besides, this study indicated that perceived organizational support could decrease work-family conflict, job burnout and turnover intention of employees. It could also moderate the relationship between emotional intelligence and work-family conflict. This negative relationship was stronger for employees who work in a supportive environment. The main findings of this research provided some empirical implications for the Vietnamese banking industry. It implied that organizations in the service industry should try to improve their employees' work-family balance, reduce job burnout and take advantage of these emotional balances and supportive environments to create beneficial outcomes
Year of publication: |
2020
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Authors: | Giao, Ha Nam Khanh |
Other Persons: | Vuong, Bui Nhat (contributor) ; Huan, Dao Duy (contributor) ; Tushar, Hasanuzzaman (contributor) ; Quan, Tran Nhu (contributor) |
Publisher: |
[2020]: [S.l.] : SSRN |
Subject: | Vietnam | Viet Nam | Bank | Intelligenz | Intelligence | Mitarbeiterbindung | Employee retention | Arbeitsmobilität | Labour mobility |
Saved in:
freely available
Extent: | 1 Online-Ressource (25 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Sustainability, 12(5), 1857, 2020 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments 2020 erstellt |
Classification: | M10 - Business Administration. General ; M52 - Compensation and Compensation Methods and Their Effects (stock options, fringe benefits, incentives, family support programs) ; M54 - Labor Management (team formation, worker empowerment, job design, tasks and authority, job satisfaction) |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012825079