The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction
Year of publication: |
2006
|
---|---|
Authors: | Al‐Hawari, Mohammed ; Ward, Tony |
Published in: |
Marketing Intelligence & Planning. - Emerald Group Publishing Limited, ISSN 1758-8049, ZDB-ID 2023533-1. - Vol. 24.2006, 2, p. 127-147
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer services quality | Customer satisfaction | Banks | Financial performance | Automation | Australia |
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