The effect of customer relationship management (CRM) dimensions on hotel customer’s satisfaction in Kashmir
Year of publication: |
2020
|
---|---|
Authors: | Sofi, Maraj Rahman ; Bashir, Irfan ; Parry, Mohammad Ashraf ; Dar, Altaf |
Published in: |
International Journal of Tourism Cities. - Emerald Publishing Limited, ISSN 2056-5607, ZDB-ID 2814780-7. - Vol. 6.2020, 3, p. 601-620
|
Publisher: |
Emerald Publishing Limited |
Subject: | Customer relationship management | Customer satisfaction | Customer orientation | Managing knowledge | CRM-based technology | CRM organization |
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