The effect of job-related demands and resources on service employees' willingness to report complaints : Germany versus China
Year of publication: |
2015
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Authors: | Walsh, Gianfranco ; Yang, Zhiyong ; Dose, David ; Hille, Patrick |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 18.2015, 2, p. 193-209
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Subject: | China | complaint management | Germany | global service marketing | job demands | job resources | long-term growth | service employees | willingness to report complaints | Deutschland | Beschwerdemanagement | Complaint management | Dienstleistungssektor | Service industry |
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