The effects of anticipatory emotions on service satisfaction and behavioral intention
Year of publication: |
2014
|
---|---|
Authors: | Koenig-Lewis, Nicole ; Palmer, Adrian |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 28.2014, 6, p. 437-451
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Satisfaction | Emotions | Experience | Longitudinal | Anticipation | Behavioral intention |
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