The effects of customer contact on conformance quality and productivity in Chinese service firms
Year of publication: |
2006
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Authors: | Xu, Kefeng ; Jayaram, Jayanth ; Xu, Ming |
Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 23.2006, 4, p. 367-389
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