The effects of customer service on consumer complaining behavior
Year of publication: |
1995
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Authors: | Blodgett, Jeffrey G. ; Wakefield, Kirk L. ; Barnes, James H. |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 9.1995, 4, p. 31-42
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Saved in:
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