The effects of emotional labor on frontline employee creativity
Year of publication: |
2014
|
---|---|
Authors: | Geng, Zizhen ; Liu, Chao ; Liu, Xinmei ; Feng, Jie |
Published in: |
International Journal of Contemporary Hospitality Management. - Emerald Group Publishing Limited, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 26.2014, 7, p. 1046-1064
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Creativity | Mediating effect | Emotional labor | Service employee | Job stress | Service industry | Frontline employee | Surface acting | Deep acting | Challenge stress | Hindrance stress |
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