The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis
Year of publication: |
2005
|
---|---|
Authors: | Snipes, Robin L. ; Oswald, Sharon L. ; LaTour, Michael ; Armenakis, Achilles A. |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 58.2005, 10, p. 1330-1339
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
Similar items by person
-
Snipes, Robin L., (2005)
-
Gender bias in customer evaluations of service quality: an empirical investigation
Snipes, Robin L., (2006)
-
Gender bias in customer evaluations of service quality: an empirical investigation
Snipes, Robin L., (2006)
- More ...