The expert experience in adopting the E-S-QUAL scale
Year of publication: |
October 2017
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Authors: | Yaya, Luc Homore Petnji ; Marimon, Frederic ; Casadesús, Martí |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 11, p. 1307-1321
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Subject: | E-S-QUAL | e-quality | services | scale validation | e-commerce |
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