The good guys don't always win: the effect of valence on service perceptions and consequences
Year of publication: |
2006
|
---|---|
Authors: | Brady, Michael K. ; Voorhees, Clay M. ; Cronin, J. Joseph ; Bourdeau, Brian L. |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 20.2006, 2, p. 83-91
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Customer services quality | Linear structure equation modelling | Sports |
-
Generic technology‐based service quality dimensions in banking
Ganguli, Shirshendu, (2011)
-
Debata, Bikash Ranjan, (2015)
-
Satapathy, Suchismita, (2014)
- More ...
-
The good guys don't always win: the effect of valence on service perceptions and consequences
Brady, Michael K., (2006)
-
The good guys don't always win: the effect of valence on service perceptions and consequences
Brady, Michael K., (2006)
-
It depends : moderating the relationships among perceived waiting time, anger, and regret
Voorhees, Clay M., (2009)
- More ...