The Impact of Internet Banking on the Performance of Micro and Small Enterprises in Costa Rica : A Randomized Controlled Experiment
This paper uses a randomized controlled experiment in Costa Rica to determine whether IB use by Banco Nacional de Desarrollo's micro and small enterprise (MSE) clients has an impact on their performance, measured in terms of productivity, increase in sales, and cost reduction. Results from the intervention group surveys indicate that Internet use is limited in MSEs' daily operations because of limited access to computers and the relatively low penetration of Internet services in employees' activities. In addition, firms have limited knowledge about the uses of the Internet as a business development tool. These results contrast with the reported benefits obtained by a small group of firms. Those benefits include reduced costs, higher sales, and better contact with customers
Year of publication: |
2011
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Authors: | Monge-Gonzalez, Ricardo |
Publisher: |
[2011]: [S.l.] : SSRN |
Subject: | Electronic Banking | Electronic banking | Costa Rica | KMU | SME | Bank | Unternehmenserfolg | Firm performance |
Description of contents: | Abstract [papers.ssrn.com] |
Saved in:
Extent: | 1 Online-Ressource |
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Series: | IDB Working Paper ; No. IDB-WP-242 |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments August 2011 erstellt Volltext nicht verfügbar |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013117519