The Impact of Antecedents of Trust on Cooperation in Logistics

The purpose of this article is to present the research results from a study of trust and cooperation in logistics outsourcing conducted in the Slovenian market. On the basis of the existing literature and some new argumentations, derived from in-depth interviews with logistics experts, the measurement and structural models were empirically analyzed. Measurements for their validity and reliability were performed. Multivariate statistical methods (EFA, CFA and SEM – Partial Least Squares) were utilized and the hypotheses were tested. Communication and conflicts have a strong impact on trust between customer and logistics service provider (LSP), while opportunism does not play an important role in the relationships. Trust in the model explains 65.8% of the variance of cooperation between parties.