The impact of perceived justice on consumers' emotional responses to service complaint experiences
Year of publication: |
2005
|
---|---|
Authors: | Schoefer, Klaus ; Ennew, Christine |
Other Persons: | Elliott, Dominic (ed.) |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 19.2005, 5, p. 261-270
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Service failures | Service improvements | Justice | Perception | Tourism |
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