The impact of performance management on customers' expected logistics performance
Year of publication: |
2007
|
---|---|
Authors: | Forslund, Helena |
Published in: |
International Journal of Operations & Production Management. - Emerald Group Publishing Limited, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 27.2007, 8, p. 901-918
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Performance management | Performance measurement (quality) | Customer service management | Customer satisfaction |
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