The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Year of publication: |
2011
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Authors: | Mazaheri, Ebrahim ; Basil, Debra Z. ; Yanamandram, Venkata ; Daroczi, Zoltan |
Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 18.2011, 3, p. 235-246
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