The impact of role stressors and work overload on job burnout
Year of publication: |
2013
|
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Authors: | Surana, Shilpa Jain ; Singh, Anup K. |
Published in: |
International journal of intelligent enterprise : IJIE. - Olney, Bucks : Inderscience Publ., ISSN 1745-3232, ZDB-ID 2422756-0. - Vol. 2.2013/14, 1, p. 64-83
|
Subject: | call centres | customer service representatives | CSRs | India | job burnout | multivariate | role stressors | work overload | Stress | Work stress | Callcenter | Call centre | Indien | Arbeitsbedingungen | Working conditions | Burnout |
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