The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry
Year of publication: |
2018
|
---|---|
Authors: | Secchi, Enrico ; Roth, Aleda ; Verma, Rohit |
Published in: |
Production and Operations Management. - Wiley, ISSN 1937-5956, ZDB-ID 2151364-8. - Vol. 28.2018, 6 (11.12.), p. 1329-1346
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Publisher: |
Wiley |
Saved in:
Online Resource
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