The impact of technological innovation on service delivery : social media and smartphone integration in a 311 system
Year of publication: |
2022
|
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Authors: | Young, Matthew M. |
Published in: |
Public management review. - London : Routledge, ISSN 1471-9045, ZDB-ID 2094887-6. - Vol. 24.2022, 6, p. 926-950
|
Subject: | 311 | coproduction | ICT | Innovation | service delivery | Social Web | Social web | Informationstechnik | Information technology | Dienstleistungssektor | Service industry | Technischer Fortschritt | Technological change | Öffentliche Dienstleistung | Public services | Innovationsdiffusion | Innovation diffusion | Mobiltelefon | Mobile phone |
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