The mode heuristic in service consumers’ interpretations of online rating distributions
Year of publication: |
2021
|
---|---|
Authors: | Köcher, Sarah ; Köcher, Sören |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 24.2021, 4, p. 582-600
|
Subject: | graphical perception | mode heuristic | online ratings | rating distributions | service evaluation | Heuristik | Heuristics | Bewertung | Evaluation | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Social Web | Social web |
-
Schneider, Christoph, (2021)
-
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu, (2023)
-
Pokryshevskaya, Elena B., (2017)
- More ...
-
It is really not a game : an integrative review of gamification for service research
Ciuchita, Robert, (2023)
-
Grothaus, Jana, (2023)
-
Frontline Service Technology infusion : conceptual archetypes and future research directions
De Keyser, Arne, (2019)
- More ...