The new role of call centres for manufacturers
Year of publication: |
2009
|
---|---|
Authors: | Minami, Chieko |
Published in: |
The marketing review. - Helensburgh : Westburn Publ., ISSN 1469-347X, ZDB-ID 2039374-X. - Vol. 9.2009, 2, p. 115-126
|
Subject: | Beziehungsmarketing | Relationship marketing | Callcenter | Call centre | Prozessmanagement | Business process management | Elektronikindustrie | Electronics industry | Japan |
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