The next available agent : work organisation in Indian call centres
Year of publication: |
2010
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Authors: | Thite, Mohan ; Russell, Bob |
Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 722783-8. - Vol. 25.2010, 1, p. 2-18
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Subject: | Indien | India | Callcenter | Call centre | Arbeitsorganisation | Work organization |
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