The other extreme of the circumplex of emotion : an investigation of consumer outrage
Year of publication: |
2024
|
---|---|
Authors: | Bourdeau, Brian L. ; Cronin, J. J. ; Padgett, Daniel T. ; Voorhees, Clay M. ; White, Kimberley |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 3, p. 312-325
|
Subject: | Customer service | Service encounter | Kundenservice | Emotion | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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