The perceived impact of successful outsourcing on customer service management
Year of publication: |
2005
|
---|---|
Authors: | Wei Khong, Kok |
Other Persons: | Graham, Gary (ed.) |
Published in: |
Supply Chain Management: An International Journal. - Emerald Group Publishing Limited, ISSN 1758-6852, ZDB-ID 2028208-4. - Vol. 10.2005, 5, p. 402-411
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Outsourcing | Customer service management | Business performance |
-
Jackson, Stuart E., (2011)
-
Interview with Nick Rowley, chairman of Oceanus Group Ltd
(2008)
-
Hong, Paul, (2014)
- More ...
-
The mediating effect of mood on in-store behaviour among Muslim shoppers
Osman, Syuhaily, (2014)
-
Shopper perception and loyalty: a stochastic approach to modelling shopping mall behaviour
Wei Khong, Kok, (2014)
-
Examining the antecedents of persuasive eWOM messages in social media
Teng, Shasha, (2014)
- More ...